Microsoft Store is not downloading anything or installing apps [solved]

To fix such problems ensure you have working internet connection, run the dedicated troubleshooter, perform an SFC scan, or reset the Store


Microsoft Store is the official marketplace to download and install apps, games on Windows 10. But sometimes you might not able to download apps, games from the Microsoft store, even can’t update exiting Store apps on windows 10. A number of users report similar problems Microsoft store won’t download anything or getting an error” Unexpected error has occurred…”

There are many factors that can cause this problem, incorrect system configuration, Store cache database corrupted, security software blocking the connection, and more. Whatever the reason, here we have listed different solutions to help to fix the problem.

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Can’t install apps from Microsoft Store

  • Before applying any other solutions we recommend restarting your PC that fixes the problem if a temporary glitch causing the issue.
  • Check and make sure you have a stable internet connection to download apps, games, or app updates from the Microsoft server.
  • Disable security software and disconnect from VPN (if configured) to bypass if geo-blocking causing the issue.
  • If you are getting an Error while download or install any application then log out from the Microsoft Store and then log in again with your Microsoft account.

Check Date And Time settings

As Basic Troubleshooting  Make sure your windows date and time are correct. Sometimes the Microsoft Store won’t update if your time and date settings are incorrect. To make sure they’re right,

  • Click on the time and date in the far right corner of the taskbar.
  • In the panel that appears, select Date and time settings, which will open the settings app.
  • At the top, make sure the time is correct.
  • If it’s wrong, make sure the sliders for Set time automatically and Set time zone automatically are set to on.

Clear windows Store Cache

Microsoft Store app keeps Cache for faster performance. But sometimes much cache bloating your Windows Store apps could lead to its not functioning. Clearing the cache of the Store can resolve many Windows problems, issues with installing or updating apps, Include Store app not opening, windows 10 Store not working or different error codes while installing apps.

  • This is a very easy task to clear store cache,  Press Windows Key + R to open Run,
  • Then input wsreset.exe and click OK.
  • A blank Command Prompt window will open, but rest assured that it’s clearing the cache.
  • After about ten seconds the window will close and the Store will open automatically.

Install the latest Windows updates

Microsoft regularly releases security updates with various bug fixes and improvements. And installing the latest windows updates is a good workaround to secure and make windows error-free.

  • Press Windows + I to open the Settings app,
  • Click Update & security than windows update,
  • hit check for updates button to allow download updates from Microsoft server,
  • Once done you need to restart windows to apply them

Change DNS address

If unable to download or updates apps on the Microsoft store, switch to a public DNS address probably help. Especially if you are getting a Microsoft store connection error or an Unexpected error has occurred etc.

  • Press the keyboard shortcut Windows + R, type ncpa.cpl, and click ok,
  • This will open network connections window,
  • Right-click your active network connection, click Properties,
  • In the new window scroll down  and double click on “Internet Protocol Version 4 (TCP/IPv4)”,
  • Select radio button Use the following DNS server address and set preferred DNS server, Alternate DNS server
  • Checkmark on validate settings upon exit and click apply ok.

Google DNS

Check Your Proxy Settings

May their proxy connection prevent download apps from Microsoft server. Let’s clear proxy for your network.

  • Search for and select internet options,
  • Move to connections tab then click LAN settings,
  • Here uncheck use a proxy server for your LAN
  • And make sure the Automatically detect settings option is check marked.
  • Click apply and ok to make save changes.

Disable Proxy server

Run Windows Store Apps Troubleshooter

Run the built-in windows Store App troubleshooter that automatically diagnoses and fixes problems that might prevent Microsoft store download apps from the Microsoft server.

  • Right-click on Windows 10 start menu select settings,
  • Click Update & security then troubleshoot,
  • Scroll down and locate the Windows store click it,
  • Now click the Run the troubleshooter option to start the diagnosis process.
  • A window will open which will begin detecting problems.
  • If problems are detected then the troubleshooter will try to resolve these.
  • Once the diagnosis process completes restart your PC and check if the problem is solved.

Microsoft store app troubleshooter

Reset the Microsoft app store

Still need help, let’s reset the Microsoft store app that clears the cache and data, essentially making them like new. It’s a little more advanced than the “WS Reset” option, as this will clear all your preferences, login details, settings, and so on. (Don’t worry, you’ll still keep the app you installed from the Microsoft Store.

  • Right-click on the start menu select apps and features,
  • Locate and select Windows Store in your list of Apps & Features.
  • Next click the advanced options link

Edge advanced options

  • A new window opens with the option to reset the Microsoft store click it,
  • You’ll receive a warning that you’ll lose data on this app. Click “Reset” again, and you’re done.
  • Restart your PC, open the Microsoft store and try to download any app or game.

Reset Microsoft store

Re-register Microsoft Store

Another form of resetting the Microsoft store is to get it to re-register on your PC.

Right-click on the start menu and select powershell (admin)

Now copy the following command given below and paste it on the power shell, then hit enter key to execute the command.

& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

After that close PowerShell and Simply Restart the windows computer, then check hopefully your problem will have been resolved.

Tweak registry to fix Connection Errors

If you’re getting a connection error while launching the store, downloading an app, or updating an app, Then you can tweak some Registry files to get rid of this.

  • Press Windows Key + R keyboard shortcut Input Regedit and click OK.
  • This will open the Windows Registry Editor.
  • Now Using the folders on the left, navigate into the following folder path:


Tweak windows registry editor for Connection Errors

  • Right-click on Profiles, select Permissions, then click Advanced.
  • Checkmark Replace all child object permission entries with inheritable permission entries from this object and click OK.
  • Now restart your system and Check your problem will be resolved.

Did these solutions help fix can’t install apps from the Microsoft store on Windows 10? Let us know in the comments below.

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Steve Ballmer
Steve Ballmer
With over 7 years of experience in the IT industry, I have experience in IT support, helpdesk, sysadmin, network admin, and cloud computing. Certified in Microsoft Technologies (MCTS and MCSA) and also Cisco Certified Professional in Routing and Switching.

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