5 ways to fix Fingerprint Sensor Not Working in Windows 11

If the fingerprint sensor is not working on your Windows 11 computer, here are a few troubleshooting steps you can try:


Using Fingerprint authentication on Windows 11 has several benefits include enhanced security, eliminating the need to remember complex passwords or enter them each time when you sign in, it’s the most convenient way to log in to Windows 11 PC. But sometimes you may notice the fingerprint scanner not working on Windows 11. Or while try to set up your fingerprint reader, Windows 11 says, “Fingerprint Option Is Currently Unavailable” and you’re prompted to try again later. Few users report The option to add a finger or remove the fingerprint are greyed out and not clickable. There can be various reasons why Windows Hello Fingerprint Recognition Not Working such as driver issues, outdated operating systems, dirty sensors, or faulty hardware. Here in this article, we have a few solutions help you get your fingerprint sensor working on your Windows 11 computer.

Fingerprint Sensor Not Working Windows 11

There can be several reasons why the Fingerprint sensor not working on your Laptop, problems with the hardware of the fingerprint sensor, software conflicts, or outdated missing biometric driver are common. Again older Windows versions, update bug or Corrupted system files also cause the fingerprint sensor not working properly.

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Well, you can fix this problem by installing the latest Windows 11 updates. Again Reinstalling and updating your biometrics drivers can also help with this type of problem. In addition, you need to ensure the Credential Manager service is set to Automatic. Switch to a Local Account help a few users fix the problem.

Let’s first restart your computer that wipe-up memory, restart all processes and clear glitches that may prevent the fingerprint sensors authenticate Windows 11. Also, clean the fingerprint sensor with a soft clean cloth.

One of the most straightforward ways to get your fingerprint reader to work again is remove your Windows Hello fingerprint and register it again

Update Your Windows 11

Microsoft regularly updates Windows 11 which brings new and improved functionality and addresses existing issues, such as bugs and crashes. Updating Windows 11 latest version can help resolve compatibility issues between the fingerprint sensor and the operating system.

  • Press Windows key + I to open the settings app
  • Go to windows update then hit the Check for Updates button,
  • If new Windows updates are available or pending there, allow them to download and install from the Microsoft server,

windows 11 update download

  • Once done you need to reboot your computer to apply the new updates.
  • Now check if the fingerprint sensor is working just fine.

Restart Biometrics Service

The fingerprint sensor depends on the Biometrics service and this service running state, which enables a reliable and secure way to authenticate users, enhance security, and improve operational efficiency. If due to any reason the biometrics service not started or it’s stuck running it may be the reason why the fingerprint sensor not working on Laptop.

Windows Biometric Service is an essential program for Windows Hello because it captures and manages your fingerprint data.

  • Press Windows key + R, type services.msc and click ok
  • In the Services (Local) window locate Windows Biometric Service right click on it select restart,
  • Well if the service is not started, double-click on Windows Biometric Service to open properties,
  • Here change the Startup type to Automatic from the drop-down menu, then click Start.
  • Now click on Apply then OK to save changes.

Windows biometric service

In addition, look the Credential Manager service is set to Automatic. Next under the Log On tab Select Log On As: Local System Account, and Tick the checkbox that says Allow service to interact with desktop.

Credential Manager service

Setup another Fingerprint

Also, you can try adding another fingerprint on scanner data and check if that works.

  • Press the Windows key + X and select settings
  • Go to the Accounts tab then click on Sign-in options

windows 11 sign in options

  • Select Fingerprint recognition (Windows Hello) then click on the Add a finger button beside the option Set up another finger.
  • Click on the Get Started button, put in your security pin Then touch your fingerprint scanner, and go right through the process as per the instructions on the screen.

Setup Fingerprint

Note: If Windows 11 says, “This option is currently available,” and you’re prompted to try again later try to update or reinstall the Fingerprint Drivers first.

Once it is set up successfully, you can try to sign in to your computer with the new fingerprint to check whether it works properly.

Update Biometric driver

Again if the biometric driver is outdated or missing on Windows 11, it may also cause the fingerprint sensor to stop working. Open the device manager and check if the fingerprint sensor driver is installed properly, if yes try to update the driver there.

Biometric drivers on your PC help Windows communicate with your PC’s fingerprint scanner.

  • Press the Windows key + X and select the device manager
  • Locate and expand the Biometric devices.
  • Right-click on your fingerprint scanner device and select Update driver.
  • Select Search automatically for drivers to let Windows find and install the best drivers.Update the Biometric driver

Reinstall Fingerprint Drivers

Uninstall and install the latest biometric driver download from the manufacturer’s site help most users fix the problem on their laptops. If you still can’t use your fingerprint reader, try reinstalling the driver.

  • Press Windows key + R, type devmgmt.msc and click ok to open the device manager,
  • Expand the Biometric devices options, right-click on your Fingerprint Sensor and select the Uninstall device button.
  • Click Uninstall again to confirm the action and remove the driver.

Uninstall Fingerprint Drivers

  • Finally, Restart your computer, and as your PC turns on, the driver will be installed automatically.
  • Or you can visit the laptop manufacturer’s site to download the latest driver for the fingerprint sensor.

In addition, try switching to a local account, and check if you notice any changes. For a few users, removing and re-adding their fingerprint help them fix the problem. Also, Check if the fingerprint sensor is enabled in your computer’s BIOS/UEFI settings. If it’s disabled, enable it and save the changes.
If none of the above steps work, it’s possible that the fingerprint sensor is faulty and needs to be replaced.

Frequently Asked Questions (FAQs)

  1. Q: Why is my fingerprint sensor not working in Windows 11?
    • A: This could be due to outdated drivers, corrupted system files, or improper settings.
  2. Q: How can I troubleshoot a non-working fingerprint sensor on Windows 11?
    • A: Start by updating your device drivers, checking for Windows updates, and ensuring that biometric authentication is enabled in settings.
  3. Q: How do I update my fingerprint sensor drivers in Windows 11?
    • A: Go to Device Manager, locate your fingerprint sensor under “Biometric devices,” right-click, and select “Update driver.” You can also visit your device manufacturer’s website for the latest drivers.
  4. Q: Can incompatible software cause issues with the fingerprint sensor on Windows 11?
    • A: Yes, certain third-party security software or conflicting applications can interfere with fingerprint sensor functionality. Try disabling or uninstalling such software temporarily to troubleshoot.
  5. Q: Why does my fingerprint sensor work intermittently in Windows 11?
    • A: This could be due to hardware issues, such as a dirty or damaged sensor. Try cleaning the sensor surface gently with a soft cloth, and if the problem persists, consider contacting technical support for further assistance.
  6. Q: How can I reset my fingerprint settings in Windows 11?
    • A: You can reset fingerprint settings by going to Settings > Accounts > Sign-in options, then under “Windows Hello Fingerprint,” select “Remove” to delete existing fingerprints. You can then set up new fingerprints.
  7. Q: Does restarting my computer fix fingerprint sensor issues in Windows 11?
    • A: Sometimes, a simple restart can resolve temporary glitches with the fingerprint sensor. It’s worth trying before proceeding with more advanced troubleshooting steps.
  8. Q: Can I use a USB fingerprint reader as an alternative in Windows 11?
    • A: Yes, you can use a compatible USB fingerprint reader as an alternative if the built-in sensor is not working. Ensure the device is supported by Windows 11 and install any necessary drivers or software provided by the manufacturer.

Also read:

Steve Ballmer
Steve Ballmer
With over 7 years of experience in the IT industry, I have experience in IT support, helpdesk, sysadmin, network admin, and cloud computing. Certified in Microsoft Technologies (MCTS and MCSA) and also Cisco Certified Professional in Routing and Switching.

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