Microsoft Store Games not Downloading or Installing windows 11 (Solved)

Slow or intermittent internet connectivity can hinder the download process. Check and Ensure the internet connection working before downloading.


The Microsoft Store on Windows 11 is the Go to platform to downlaod Apps, Games or digital entertainment, and more. Recently with Windows 11 version 22H2 Microsoft redesigned the Store app with a new user interface, add new collection of apps, Games and even now it supports download Android apps on Windows 11. However times you may experience Microsoft Store unable to download new games or update existing ones on Windows 11. Users report, can’t download games from Microsoft Store. This can be frustrating, especially when you’re eager to play a new game but Microsoft Store Games not Downloading on Windows 11. This article explores how to Fix the Microsoft Store When It Won’t Download or install Games on Windows 11.

Microsoft Store Games not Downloading

Slow internet connection, Corrupted or outdated cache files within the Microsoft Store app or security software blocking are the primary reasons behind Microsoft Store game download failure. Clear Microsoft Store Cache Files, Run the related troubleshooter or change the download location for Microsoft Store games help resolve the issue completely. Again you need to check your login credentials and make sure everything is correct.

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It may be a temporary bug or glitch within the Windows Store app prevent download games from Microsoft Store. Let’s first Log Out and Back Into the Microsoft Store.

Signout Microsoft store

Next, Ensure that the game you’re trying to download is compatible with your device and operating system.

Sometimes Microsoft Store may fail to process app or game downloads if your computer has incorrect date and time settings. Open Windows settings and set Date and Time Settings automatically.

Adjust Date and Time in Windows 11

Check Internet connection

An unstable or slow internet connection is the primary reason why Microsoft Store Games not downloading or installing Windows 11. And to troubleshoot this, the first thing you need to check the internet connection is working.

You can run the ping command (ping -t) to check network stability or use, to check your internet speed.

Also, Try restarting your router or connecting to a different network to see if the problem persists.

In addition, if you are using VPN client disconnect it, Disable antivirus or firewall settings and now check if Microsoft Store games download without any problems.

Clear Microsoft Store Cache Files

Clearing the cache essentially refreshes the app and removes any problematic files that may be causing issues.

  • First Close the Microsoft Store app if it’s open.
  • Now Press Windows key + R to open the run dialog box,
  • Type wsreset.exe and click ok, A brief blank command prompt will display during the reset process.

Reset Microsoft store cache

  • Once the process is finished, the Command Prompt window will close, and the Microsoft Store app will open automatically.

Run Windows Store Troubleshooter

The built-in tool Windows Store troubleshooter automatically detects and fixes common problems prevent app or Game download on Windows 11.

  • Press the windows key + x and select Settings
  • Go to the system then Troubleshoot and click on Other troubleshooters,
  • Click Run next to Windows store apps to start the diagnosis process.

This will identify and automatically fix common problems that can affect the functionality of the Microsoft Store app, including download issues.

Windows store app troubleshooter

Apart from windows store troubleshooter, you should try running the System file checker utility and Deployment Image Servicing and Management (DISM) command to repair corrupted system files that may prevent new apps or games install on Windows 11.

Change Microsoft Store download location

Microsoft Store Games not downloading because of insufficient storage where its configured to download programs. Change the download location for the Microsoft Store to a different drive or folder on your computer and try downloading games again.

  • Press the Windows key + I to open the settings app,
  • Go to System then Storage and Click on where new content is saved option

Where new content is saved

  • Now Expand the New apps will save to dropdown and choose another drive with sufficient storage.

Change Store download location 

The Microsoft Store will now download any future games or apps to the newly selected location.

Switch to Google DNS

A few users report, changing to Public DNS server address helps them bypass the Microsoft Store download error on Windows 11.

  • Press Windows key + R, type ncpa.cpl and click ok
  • When the Network Connections window appears, right click on the active network adapter select properties,
  • Next, highlight Internet Protocol Version 4 (TCP/IPv4) and click the Properties button.

Now, select the Use the following DNS server addresses option and use one of the free popular options, which include OpenDNS ( and, Cloudflare DNS ( and, and Google Public DNS ( and

add DNS address

Click OK to apply the changes and try download games or apps from the Microsoft Store.

Reset or Repair the Microsoft Store App

Still, the Microsoft Store not downloading, Let’s reset the Microsoft Store app, which will clear its cache and other app data that is probably the solution for you.

  • Right-click on the Start menu select installed apps,
  • Scroll down to locate Microsoft Store, Click the three-dot menu next to it, and select Advanced options

Microsoft store advanced options

  • A new window opens with options to repair or reset the Microsoft Store app.
  • Let’s first try to repair option, this will attempt to repair the app without losing data.
  • If didn’t help, try Reset option, this will delete app data include your preferences and sign-in details

Reset Microsoft store

Once done, reboot your PC. Open Microsoft Store and log in with Microsoft account details, Now try to download any games or apps from there.

Update windows 11

In addition open Windows 11 settings, and navigate Windows update. Here download and install if any pending updates there.

For a few users, re-register the Microsoft Store help them get rid of such errors on Windows 11. You can right-click on the start menu select powershell (admin) and run the following command to re-register the Microsoft store.

& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

Once done reboot your PC and try to download apps and games from Microsoft Store.

Also read:

Steve Ballmer
Steve Ballmer
With over 7 years of experience in the IT industry, I have experience in IT support, helpdesk, sysadmin, network admin, and cloud computing. Certified in Microsoft Technologies (MCTS and MCSA) and also Cisco Certified Professional in Routing and Switching.

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