Windows 10 May 2019 Update

Skype for Windows 10 not opening or responding after update? Try solutions below

Have you noticed Skype for Windows 10 frequently and randomly stops responding and the only way to close & re-open it again? You are not alone a number of users report  Skype not working After upgrade to Windows 10, The app suddenly stops responding to Windows while chatting or making a video call, sometimes cutting off video calls and things, which is rather annoying! If you are also struggling with similar problems here some solutions you may apply to get back Skype working normally.

Skype not working in windows 10

Apply Solutions below If you are using windows 10 building Skype app 

  • First of all check and make sure both the microphone and camera are working,
  • You have a stable Internet connection to make call or video call via skype app,
  • Disconnect from VPN if configured on your PC/Laptop

Check Microphone & camera permissions

Let’s check the skype app has permission to use the microphone & Camera for making video calls.

  • Open the Start Menu, select Settings then click  Privacy.
  • Go to Microphone and enable “Allow apps to access the microphone,”
  • Then go to Camera and enable “Allow apps to access camera hardware.”

Allow apps to access your microphone

Reset skype app

Let’s follow steps below to reset the skype app to its default setup that make the fresh new install and probably fix if there any glitch causing skype not responding.

  • Open settings using keyboard shortcut Windows + I,
  • Click on Apps then Apps & Features
  • scroll down locate skype app, click on it,
  • Now click on Advanced options link (Refer the image below)

 

Skype advanced option

  • This will open a new window, scroll down and locate Reset option then click it.
  • When you click on it warns “this will delete apps data include singing details ” again click Reset.

reset Skype

Reinstall Skype App

If reset Skype didn’t fix the problem the only way left it to uninstall and reinstall the skype App.

  • Again open settings -> Apps -> Apps & Features
  • Locate select skype app and click on it,
  • Here you will get the option to uninstall the app, click it and follow on-screen instructions.
  • Once done restart your PC

uninstall Skype app

  • Now open Microsoft store search for skype and install the app.
  • Log in with your credentials and check the skype app working properly without any problem or error.

Additionally, you can open the Windows defender firewall -> Allow app or feature through windows defender firewall. And check Skype allowed for both private and public networks.

Allow app through windows defender firewall

Apply Solutions if you are using Skype app desktop version, Or you are using Skype on Windows 7 or 8.1

First of all Upgrade Skype to the latest version, To do this

  • Open Skype.
  • Click Help and then Check for updates.

Try reinstall the app

  • Press Windows + R, type appwiz.cpl and click ok.
  • This will open programs & features,
  • Here right click on the skype app and select uninstall.
  • Restart windows and on the next login visit skype official page and download and install the latest Skype version.

Reset network configuration

Also, Open the command prompt as administrator and perform command below to reset network configuration to make sure network & internet connection not causing Skype to working properly

  • ipconfig /release
  • ipconfig /renew
  • netsh winsock reset
  • netsh int ip reset
  • ipconfig /flushdns
  • ipconfig /registerdns

After that close command prompt and restart windows. On the next login open skype and check there is no problem with the skype app.

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