Gmail is not Receiving Emails? Here are 7 solutions to Fix It

There are multiple reasons why Gmail is not receiving emails, Slow internet, insufficient account storage, antivirus firewalls or even server outages are some common ones


Gmail or Google Mail is one of the most popular free web-based e-mail service developed at Google. It’s a platform through which you can send and receive electronic messages that may contain text, graphics, images or videos. But sometimes you may notice Gmail is not receiving any new emails or Emails stuck in Gmail’s outbox. There are multiple reasons why Gmail is not receiving emails, server outages or lack of Internet connection are common. Again you are not getting emails because antivirus firewalls block, email filters are accidentally deleting incoming messages or due to insufficient account storage. Here in this post, we have a few troubleshooting tips to fix the problem and start receiving emails in your inbox again.

Check internet connection

This is the very first thing you need to check Because a stable internet connection is required to connect to Google’s Gmail service to send or receive emails. If your internet connection is slow or sluggish, Gmail may fail to load or send receive emails, even you will notice Emails stuck in Gmail’s outbox.

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You can check your internet speed here at or

In addition, press the Windows key + R, run the ping command ping -t check continuously getting replay from the google server.

Ping command

If it breaks between you need to troubleshoot the internet connection first.

Check the Gmail server experiencing Outage

The next thing you need to check if the Gmail server itself experiencing an outage problem. Yes if the Gmail service is temporarily down you may experience problems sending or receiving emails on Gmail.

  • To check if that is the case, open the Downdetector website in a browser.
  • Here search for Gmail and check if there’s an outage. If so, wait for Google to fix the outage.

check Gmail outage

In addition, you can also open Google workspace status dashboard and Take a look at the icon beside Gmail. If that icon is green, the Gmail servers are running fine.

Use Gmail on the Web

If you have configured an email client like outlook or windows mail to access your Gmail account, there may be an issue with your email client that prevents sending or receiving new emails. Let’s access and log in to Gmail on web browser and check if you have any new emails received.

  • Open the web browser and visit
  • Type your email address and click next, now type your password to log in and access your Gmail account.

Gmail web login

  • Check if new emails are received there, that you can’t find in the email client then maybe the issue is with your email client.
  • In such situations remove your email account from your client and then add the email account back again.
  • Or sometimes uninstalling and reinstalling the email client help few users fix mail not receiving problems on Gmail.

Lack of storage space on Google drive

If you have a free Gmail account it gives us 15 GB of cloud storage to store emails, Gdrive data, and more. If the primary storage is full or low on storage space you may experience Gmail not receiving emails.

Google storage is full

To check Gmail storage space for your account how much it’s used and free,

  • Login to your Gmail account on the web browser and Scroll to the bottom of your emails where Gmail shows your storage usage indicator.
  • If it’s almost full you need to delete and free up some space or upgrade the storage plan with google.
  • You can delete promo mail, spam mail or older unnecessary emails or delete files from your google drive to free up space on Google drive

Check spam folder

Sometimes Google mark safe emails as spam email and moves them to the spam folder, If someone sends you an email but still it’s not received in your inbox there are chances
It’s dropped in the spam folder and we recommend checking the spam folder if you don’t find a new email.

  • Login to Gmail on your web browser then select the spam folder on the left sidebar,
  • This will display all spam mails list, look if the mail is there what you are waiting for.
  • If found open the email and Select the Report not spam option at the top to move the email to your inbox.

Report not spam

Disable Email Forwarding

If you have configured Email forwarding to a specific email address, maybe this is the reason why you’re not receiving emails, disable email forwarding to fix your issue with the steps below.

  • Login to your Gmail account and click on the Settings/Gear icon at the top-right corner and select See all settings.
  • Select the Forwarding and POP/IMAP tab at the top and select the radio button Disable the forwarding option from the Forwarding section.
  • Select Save Changes at the bottom.

Note- If this method fixes your issue, you may enable email forwarding by choosing keep Gmail’s copy in the Inbox from the dropdown menu.

Disable email filters

If you have applied various actions to the emails that your receive on your account, it may be the reason why Gmail blocking your incoming emails.

  • Login to your Gmail account on the web browser, select the settings (Gear icon) then choose to see all settings,
  • Select the Filters and blocked addresses tab from the top bar to display all your Gmail filters,
  • Here review each filter to ensure it’s not blocking your incoming emails. Or select Delete next to that filter to remove it from your account.

Still Gmail not receiving emails or won’t find your email? it’s worth taking a look in the All Mail folder to see if your email is there.

Sometimes Antivirus software includes firewalls that can block sending or receiving emails in Gmail. Temporarily disable or uninstall antivirus on your computer and check if Gmail started to send or receive emails.

Also read:

Steve Ballmer
Steve Ballmer
With over 7 years of experience in the IT industry, I have experience in IT support, helpdesk, sysadmin, network admin, and cloud computing. Certified in Microsoft Technologies (MCTS and MCSA) and also Cisco Certified Professional in Routing and Switching.

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