google chrome not working

Undoubtedly Google Chrome is the most popular web browser known for its speed, user-friendly interface, and robust security features. One more reason for its popularity is Google’s commitment to regularly updating Chrome with the latest bug fixes, security patches, and new features. However, despite these improvements, sometimes you may encounter problems Chrome not responding after an update. users report issues like Chrome not loading web pages or freezing entirely. “While trying to open Chrome, it just keeps loading until eventually, I get a message saying that it’s not responding.” Most probably issue may be caused by conflicts with the update, corrupted browser data, or compatibility problems. Here’s a detailed guide fix the problem and restore Chrome browser health to normal.

Google Chrome not responding

Several reasons cause Chrome not working, it could be a possible issue with Google Chrome settings, Browser cache or cookies, Corrupted Chrome Installation or Conflicting Extensions.

  • Corrupted Cache or Cookies: Cached files or cookies from the previous version of Chrome may conflict with the updated version.
  • Outdated or Conflicting Extensions: Extensions incompatible with the latest update can cause Chrome to hang or freeze.
  • Hardware Acceleration Issues: Enabling hardware acceleration can lead to performance issues on some systems.
  • Corrupted Chrome Installation: The update process may not have completed correctly, leaving the browser partially updated.
  • System Incompatibility: Outdated graphics drivers or operating system conflicts with the new Chrome version.

Before going ahead, open the command prompt, type nslookup  Google.com and press the enter key. If you don’t get the IP address back, it is just your internet connection. If you are using a wired connection check whether the cables are connected properly. If it’s wireless, try reconnecting it. Or try these Internet connection troubleshooting steps.

nslookup command

If you get the IP address back, then something else is causing the issue, try the solutions below.

First of all install good antivirus software, with the latest updates installed and perform a full system scan to make sure virus malware infection not causing the issue.

Optimize Google Chrome

Whenever you notice a web browser start misbehaving the first thing you have to clear the cache, browsing history and cookies help Chrome get back in good condition and fix most of the problems.

Note: If Google Chrome keeps crashing continuously and not responding, then you need to boot into safe mode to perform the steps below.

  • Open the Google Chrome browser, and click the menu icon (three vertically aligned dots) in the top-right corner.
  • Click, “More Tools > Clear Browsing Data” ( Or you can use the keyboard shortcut  “Ctrl+Shift+Del”)
  • Here under Advanced, check all other boxes except passwords, Autofill form data, Hosted app data and media license
  • Click Clear browsing data.
  • Now re-launch the browser and check everything working fine.

Clear Browsing Data

Disable Chrome Extensions

Google Chrome extensions (Add-ons) allow you to do more things in your browser, which improves your user experience. But sometimes malfunction of third-party plug-in(s) can trigger the Google Chrome not responding error, especially while switching between tabs. If you have installed a number of Extensions on your Web browser we recommend disabling them by following steps below.

  • Open Chrome and type chrome://extensions in the address bar.
  • Toggle off all extensions.
  • Restart Chrome and enable extensions one by one to identify the culprit.

Disable Chrome extensions

Disable Hardware Acceleration

Chrome supports Hardware acceleration is a feature, that makes use of GPU processing in addition to the CPU to make tasks perform at a faster speed. But sometimes it stops Google Chrome from working, Disable Hardware acceleration and check if this helps.

  1. Open Google Chrome type chrome://settings in the Address bar, and hit the enter key.
  2. Look for Advanced Settings and click on it.
  3. Scroll down and toggle off  “Use hardware acceleration when available” under system settings.
  4. Relaunch the Chrome browser and check its working properly.

Disable Hardware Acceleration

Run Chrome Browser compatibility mode

Again sometimes, Due to the compatibility issue, the Chrome browser stops working, Even not open by clicking the shortcut icon. That causes running Chrome with compatibility mode to help to resolve the problem.

  1. Right-click on the Google Chrome icon (Shortcut icon on the desktop) and click on Properties.
  2. Move to the compatibility tab and click on Change Settings for all users option.
  3. Checkmark the box against the Run this program in Compatibility mode and select Windows 7 or 8.
  4. Also under Settings, make sure to check the Run this program as an Administrator option.
  5. Apply all the changes made by clicking on Apply. Then click OK.

Run Google Chrome compatible mode

Allow Chrome through Windows Defender Firewall

Press Windows + R, type control firewall.cpl and ok to open Windows Defender firewall.

From the left side, Click Allow an app or feature through Windows Defender Firewall.

Click Change settings. Then make sure the boxes for Google Chrome are ALL ticked and click OK.

Allow Chrome through Windows Defender Firewall

Reset Chrome browser

If all the above solutions fail to fix the problem, Google Chrome still crashes, freezes or not respond Reset the Chrome browser to its default settings, works like a charm. To do this

  1. Open the Google Chrome browser.
  2. Click the Chrome menu on the browser toolbar.
  3. Select Settings.
  4. Click Show Advanced Settings and find the “Reset browser settings” section.
  5. Click Reset browser settings.
  6. In the dialog that appears, click Reset.

Reset Chrome settings to default, This might be very helpful if apps or extensions you installed changed your settings without your knowledge. Your saved bookmarks and passwords won’t be cleared or changed.

Reset Chrome Browser

Clear proxy settings (optional)

  • Press Windows+R, type inetcpl.cpl and ok top open Internet properties
  • Move to the Connections tab, then click LAN settings.
  • Here checkmark “Automatically detect settings”
  • And under proxy server uncheck “Use a proxy server for your LAN”
  • Click ok and apply to make save changes. Re-open Chrome and check everything working properly.

Disable Proxy server

Clear your DNS cache

If you notice that Chrome opens but visit web pages stuck on the white screen, that could be solved by clearing the DNS cache. Here is how to do

  1. Click Start, type cmd in the Start menu search text box.
  2. Right-click Command Prompt and select Run as Administrator.
  3. The Windows Command Prompt Window will appear. Type in: ipconfig /flushdns and press ENTER.
  4. You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.

Close the Command prompt, restart Windows and check Google Chrome working without any problems. Still having a Problem let us know in the comments below,

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Steve Ballmer
With over 7 years of experience in the IT industry, I have experience in IT support, helpdesk, sysadmin, network admin, and cloud computing. Certified in Microsoft Technologies (MCTS and MCSA) and also Cisco Certified Professional in Routing and Switching.