Windows 10 May 2019 Update

Solved: Windows 10 Won’t Shut Down (stuck) after install April 2018 update

Microsoft Released Windows 10 April 2018 update with a number of new features & improvements, But after installing the latest update windows 10 version 1803 users report causing a number of bugs such as chrome freeze windows 10, black screen after install KB update, blank desktop etc. Also, Some users report Windows 10 won’t shut down after installing April 2018 update. Its stuck for hours at shutdown windows with a spinning circle and the only way left to shutdown windows forcefully.

Issue: Windows 10 won’t shut down or sleep 

Windows won’t shut down or sleep properly, when I press shutdown it goes to the teal screen and says shutting down, then the screen and everything goes black, but the computer itself is still on and running and I have to do a hard shut off by holding down the power button, it does the exact same thing when I try putting it in sleep mode as well.

Windows 10 won't shut down
Windows 10 won’t shut down

Windows 10 Won’t Shut Down

There are various reasons (  both software and hardware problem ) that can cause the issue, may incorrect power configuration, or any application running background prevent windows 10 shutdown properly. Again the new fast startup feature causing the issue and more. Whatever the reason here some solutions you may apply to resolve Windows 10 startup and Shut Down related problems include Windows 10 Won’t Shut Down or sleep.

First of all be patient and wait few more minutes, Check windows shutdown properly. Try force shutdown windows by Press and hold the power button for 5-10 second till the power goes down completely. Then wait for some time, then restart your PC to see if you’re able to shut down your PC successfully again.

Also, ensure that your PC is up to date with Windows Updates and there is no pending updates which may prevent windows from shutting down. You can check and install pending windows updates from Settings -> Update & Security -> Windows Update and check for any available updates. If any, try to install them to see if it cures the issue.

Start windows to clean boot state ( where windows start with basic windows services and startup programs) To check and make sure any third party app not preventing windows 10 shutdown from. After Perform clean boot shutdown windows and check if windows shutdown normally then there must a third party service/ application causing the issue. Identify the application to fix windows 10 won’t shutdown or sleep issue.

Run Power Troubleshooter

Run the build in Power Troubleshooting tool from Settings ( Windows + I ), Update & Security then click on Troubleshoot. Here on middle pane click on Power and run the troubleshooter as shown image below. This will check and fix if any incorrect power configuration causing/preventing windows 10 shutdown properly.

Run power Troubleshooter
Run power Troubleshooter

Also from there run the Windows update troubleshooter which check and fix if any recent windows update/ Bug preventing windows shutdown properly. Next And Run the Hardware & Device troubleshooter to check and make sure any newly installed hardware device not causing windows 10 shutdown properly. After running these windows troubleshooters restart your PC to see if you’re able to shut down your PC successfully again.

Disable Fast Startup

Fast startup was first introduced in Windows 8. Now, This is one of the core features of Microsoft Windows which is helpful to boot even faster. But, This cool feature can be a reason shutdown problem for some older PC or laptops. So, When you face any shutdown issue in windows 10 or 8.1, Its recommend to turn off fast startup feature temporary.

  • First of all, Press Windows + X on keyboard, choose Power Options and click Additional power settings. But, If you don’t see such option there, You can navigate to Control Panel\System and Security\Power Options.
  • Now, Click on Choose what power buttons do.
  • Then, Click on Change settings that are currently unavailable.
  • Now, Uncheck Turn on fast startup (Recommended).
  • Save the settings and restart your computer.
  • Check, If it fixes windows won’t shut down properly problem.
Turn off Fast Startup on windows 10
Turn off Fast Startup on Windows 10

Configure on Intel Management Engine Interface

1. Use Windows shortcut keys Win + X to launch the Jump List.

2. Select the Device Manager.

3. Expand the System devices entry.

4. Navigate and double-click the Intel Management Engine Interface.

5. Choose the Power Management tab (if there is such a tab).

6. Uncheck the Allow the computer to turn off this device to save power.

If you are using desktop computer may you don’t have the Power Management tab, skip this step and fallow next solution “Update IMEI driver”

Update IMEI Driver to fix Windows 10 Won’t Shut Down Issue

Again open Device manager Expand System devices entry.

Navigate and double-click the Intel Management Engine Interface.

Go to the Driver tab of the Intel Management Engine Interface.

Click the Update driver button.

In case you have downloaded the driver file from the official website then you can choose the browse my computer for driver software option.

Follow the instructions that display on the screen and update the IMEI driver to the latest version, compatible with Windows 10.

Update Intel Management Engine Interface driver
Update Intel Management Engine Interface driver

Fix Corrupted System Files

Windows shutdown problem also can be a result of corrupted or missing system files. Running SFC utility and DISM commands can repair these system files issue. This is another working way to fix windows won’t shut down properly issue.

If all these solutions failed to fix the issue and still “Windows 10 Won’t Shut Down or Sleep” Then its time to use the system restore feature, which reverts windows to the previous working state where windows perform smoothly. And as most of the user report performing system restore helps them to resolve Windows 10 Startup And Shutdown problems. check How To perform system restore on windows 10.

Did these solutions help to fix windows 10 Startup and Shutdown problems such As “Windows 10 won’t shut down or sleep“? Which solution worked for you Or any other solution fixed your problem let us know on comments below. Also Read 5 Tweaks to fix windows 10 slow boot or startup problem

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